Design for how people learn Book Summary

Leaning is a journey

Give the learners what they need at the exact moment when they need it.

<aside> 💡 Key: Aviod information dump.

</aside>

Plan the journey

by finding the starting point and the end goal, then identify the gaps between the two.

Types of gaps

<aside> 💔 Knowledge

• What information does the learner need to be successful?
• When along the route will they need it?
• What formats would best support that?

**The knowledge gaps are often overestimated.

</aside>

<aside> 💔 Environment

• What in the environment is preventing the learner from being successful?
• What is needed to support them in being successful? </aside>

<aside> 💔 Communication

• Are the goals being clearly communicated? </aside>

<aside> 💔 Skills

• What will the learners need to practice to develop the needed proficiencies?
• Where are their opportunities to practice? </aside>

<aside> 💔 Motivation

• What is the learner's attitude toward the change?
• Are they going to be resistant to changing course? </aside>

<aside> 💔

Habits

• Are any of the required behaviors habits?
• Are there existing habits that will need to be unlearned? </aside>

To find a real gaps, ask the following questions:

• Ask "What do they actually need to do with this?" (If you get the answer "They just need to be aware of it," then ask "Yeah, but what do they actually need to do with this?" again.)
• Follow a novice around and watch what they do; then follow an expert around and ask "What are they doing differently?"
• Ask yourself if the person would be able to do something if they wanted to badly enough. If the answer is yes, it's not a knowledge or skills gap.
• Ask the question "Is there anything anything at all that we could do, besides training, that would make it more likely that people would do the right thing?"